7slotsv2 Privacy Policy

1 Introduction

7slotsv2 ("we", "us", "our", "the Company") operates the online betting and casino platform accessible at 7slotsv2.co (the "Platform"). We act as the data controller in respect of personal data processed in connection with the Platform and the services offered through it.

This Privacy Policy ("Policy") is intended to inform you — whether you are a registered player, a prospective player, or a visitor browsing the Platform — about how we handle your personal information. It applies to all data collected through the 7slotsv2 website, mobile interface, customer support channels, and any other touchpoint associated with the 7slotsv2 brand.

This Policy should be read in conjunction with the 7slotsv2 Terms & Conditions, which govern the overall relationship between you and 7slotsv2. Where there is a conflict between this Policy and the Terms & Conditions with respect to privacy matters, this Policy shall prevail.

If you have questions about this Policy or wish to exercise any of your data rights, please refer to Section 15 (Contact Us) for our contact details.

2 Personal Data We Collect

7slotsv2 collects personal data that is necessary to provide our services, comply with regulatory obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

We collect only the minimum data required for each identified purpose. We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required by applicable regulations for identity verification purposes, in which case such data is handled with heightened care and appropriate safeguards.

3 How We Collect Your Data

7slotsv2 collects personal data through the following channels and mechanisms:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, setting responsible gaming limits, contacting support, or participating in promotions on the 7slotsv2 Platform.
• Automated Collection: Technical and usage data collected automatically when you access the Platform — including IP addresses, device identifiers, browser fingerprints, and behavioural data — through cookies, web beacons, and server logs. See Section 7 for our Cookies policy.
• Third-Party Sources: Identity verification and fraud prevention data received from third-party KYC providers, payment processors (including e-wallet operators such as Touch 'n Go and Boost), and credit reference or fraud screening agencies where necessary for regulatory compliance.
• Publicly Available Sources: In limited circumstances where required for AML compliance, we may access data from publicly available databases, sanctions lists, or politically exposed persons (PEP) registers.

4 How We Use Your Personal Data

7slotsv2 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and managing your 7slotsv2 player account, including authentication and account security.
• Service Delivery: Enabling access to all Platform products including the sportsbook, live casino, slots, virtual casino, and rewards programme.
• Financial Processing: Processing deposits and withdrawals via your chosen Malaysian payment methods (Touch 'n Go eWallet, Boost, DuitNow, FPX, etc.), reconciling transactions, and preventing payment fraud.
• Regulatory Compliance: Meeting obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and age verification requirements imposed by our licensing authority and applicable law.
• Responsible Gaming: Monitoring account activity to identify indicators of problem gambling, enforcing deposit and loss limits you have set, and administering self-exclusion requests.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent, abusive, or unlawful activity on the Platform, including multi-accounting, bonus abuse, and unauthorised access.
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Marketing Communications: Sending promotional offers, bonus notifications, and Platform updates to players who have opted in to marketing communications. You may withdraw consent at any time via your account preferences.
• Analytics and Improvement: Understanding how Malaysian players interact with the 7slotsv2 Platform to improve performance, features, and user experience.

We do not use automated decision-making that produces significant legal effects on players without human oversight, except where required by AML or fraud prevention obligations, in which case players retain the right to request human review of decisions.

5 Legal Basis for Processing

7slotsv2 processes personal data on the following legal bases, consistent with applicable data protection legislation:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, bet processing, and withdrawal handling.
• Legal Obligation: Processing required to comply with AML, KYC, age verification, and responsible gaming obligations imposed by our licensing authority and applicable regulations.
• Legitimate Interests: Processing for fraud prevention, Platform security, and service improvement where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have given clear, freely withdrawable consent.

6 Data Sharing and Disclosure

7slotsv2 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your data in the following limited circumstances:

• Payment Processors: Sharing financial data with e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), FPX, and Malaysian banks (Maybank, CIMB) solely for the purpose of processing your transactions.
• KYC and Compliance Providers: Sharing identity data with authorised third-party KYC verification providers to meet age and identity verification requirements.
• Game Software Providers: Sharing session and gameplay data with licensed casino game suppliers for game delivery, fairness auditing, and jackpot management purposes.
• Regulatory and Law Enforcement Authorities: Disclosing data to our licensing authority, financial intelligence units, or law enforcement agencies when legally required to do so — for example, in connection with AML reporting obligations or a court order.
• Group Entities and Service Providers: Sharing data with carefully selected service providers operating under binding data processing agreements who assist with Platform operations, IT infrastructure, customer support, and analytics. Such providers are prohibited from using your data for their own purposes.

All third parties with whom 7slotsv2 shares personal data are required to maintain appropriate security standards and to process that data only for the purposes specified.

7 Cookies & Tracking Technologies

7slotsv2 uses cookies and similar tracking technologies to operate the Platform and to improve your experience. The following categories of cookies may be in use:

• Strictly Necessary Cookies: Essential for Platform operation — including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits to personalise your 7slotsv2 experience.
• Analytics Cookies: Collect anonymised data about how players navigate and use the Platform to help us identify performance issues and improvement opportunities.
• Marketing Cookies: Used to deliver relevant promotional content within the 7slotsv2 Platform to players who have opted in to marketing communications. These are not used for advertising on third-party websites.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled without preventing Platform access.

8 Data Retention

7slotsv2 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Active Accounts: Personal data is retained for the duration of your active relationship with 7slotsv2.
• Closed Accounts: Following account closure, personal data is retained for a minimum of five (5) years to meet AML record-keeping requirements and to handle any post-closure disputes, chargebacks, or regulatory enquiries.
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with standard financial record-keeping obligations.
• Self-Excluded Players: Records of self-excluded players are retained for the duration of the exclusion period plus an additional period to prevent re-registration during the exclusion window.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised using industry-standard methods.

9 Data Security

7slotsv2 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 7slotsv2 servers;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Regular penetration testing and vulnerability assessments of Platform infrastructure;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure. While 7slotsv2 takes all reasonable precautions, we cannot guarantee absolute security. Players are encouraged to use strong, unique passwords for their 7slotsv2 accounts and to enable two-factor authentication.

10 Your Data Rights

As a data subject, you have the following rights in respect of the personal data 7slotsv2 holds about you. To exercise any of these rights, please contact us through the channels set out in Section 15:

• Right of Access: You may request a copy of the personal data 7slotsv2 holds about you, together with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by 7slotsv2.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that 7slotsv2 limit the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your data for transfer to another service.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7slotsv2 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further two months with notification.

11 Children's Privacy

The 7slotsv2 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration process and may be requested at any subsequent time.

If 7slotsv2 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will immediately close the associated account, delete the personal data in question (subject to any mandatory reporting obligations), and, where applicable, return any deposits made.

If you believe that a minor has registered on the 7slotsv2 Platform, please notify us immediately via the contact details in Section 15.

12 International Data Transfers

7slotsv2 may transfer personal data to service providers, game suppliers, or infrastructure partners located outside of Malaysia. Where such transfers occur, 7slotsv2 ensures that appropriate safeguards are in place, which may include:

• Contractual clauses that impose data protection obligations equivalent to those applicable in Malaysia;
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection;
• Binding corporate rules or other approved transfer mechanisms where applicable.

Details of the safeguards applicable to any specific international transfer are available upon request.

13 Third-Party Services

The 7slotsv2 Platform may reference or link to other services operated by licensed third parties, such as game software providers or payment processors. This Privacy Policy applies solely to data processed by 7slotsv2 in connection with the Platform.

Third-party services operate under their own privacy policies and data practices. 7slotsv2 is not responsible for the privacy practices of any third party and encourages players to review the privacy policies of third-party services they interact with independently of the 7slotsv2 Platform.

14 Updates to This Policy

7slotsv2 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as the introduction of new data processing purposes or changes to data sharing arrangements — will be communicated to registered players via email or a prominent notice on the Platform prior to taking effect.

The date of the most recent update is shown at the top of this page. Continued use of the 7slotsv2 Platform following notification of changes constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should cease using the Platform and contact support to close your account.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 7slotsv2, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the 7slotsv2 Platform after logging in to your account
• Support Languages: English and Bahasa Malaysia

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve requests within the statutory timeframe. For data access or erasure requests, please include your registered email address and a description of your request to help us process it efficiently.